Must Know Signs for Decision Making

It’s fun to have a support tribe who will give you their opinions, suggestions, and validations on what THEY think you should do. Bouncing thoughts and being a soundboard is healthy and some of the best ideas come from talking it out with someone. But how do you know when you are allowing other people … Continue Reading

How to React When It’s a Customer Facing Fire Drill?

I’ve had several opportunities to practice and fine tune how to manage and handle when things go wrong with customers and they become angry, impatient, unhappy, threatening and even create a headache (literally). No matter how hard you try, there will be times when issues will arise and you have to perform and step up … Continue Reading

The Worst Possible Thing You Can Say

“Sticks and stones may break my bones, but words will never hurt me…” I’ve encountered this saying at one time or another and it couldn’t be more wrong. Words are powerful and they have a huge impact on how we see ourselves, others and the world around us. I was deeply disturbed while staying at a … Continue Reading